Local care home Provider Awarded ‘Outstanding’ CQC Rating
Award-winning home care provider Heritage Healthcare Trafford have received an ‘Outstanding’ rating following their recent CQC inspection.
The Sale based care office is committed to delivering expert home care and support services to communities living within Trafford, South Manchester and Stockport areas. The company recently underwent their regular Care Quality Commission (CQC) inspection. This inspection ensures that providers of care are meeting legal requirements and regulation, as well as assessing the quality of the service provided and to award the service with an official rating.
Managing Director, Mark Collier, launched Heritage Healthcare Trafford in June 2015 after experiencing the poor standards of care available in the local community.
“Our Care Quality Commission Inspection and Rating reflect the commitment, dedication and teamwork of all who work in the Business,” said Mark Collier. “It is testament to everybody’s hard work. Our aim has always been to be the best care provider in Trafford and to assist and to do our bit to make the twilight years of our clients as pleasurable as possible, whilst at the same time alleviating the worry and stress on families”
Heritage Healthcare Trafford make it their priority to provide bespoke care packages that have been tailored to the unique needs of each individual client. Services can include personal care, domestic duties, companionship and Dementia support, with home visits lasting from 30 minutes to full 24-hour care.
CQC inspections focus on five key questions; is the service safe? Is the service effective? Is the service caring? Is the service responsive? And is the service well-led? Prior to the inspection, the CQC inspector was able to talk to a number of client’s and several members of the care team to gain an overall insight in to the culture of Heritage Healthcare Trafford.
In the report, the CQC inspector stated the staff members they met during the three day inspection were ‘all motivated and clearly passionate about making a difference to people’s lives.’ The high quality training Carers participate in was recognised, with one care client stating “They are very much so [trained and skilled]; they go that extra mile. They shower and shave me with dignity and respect. I could not wish for anything more than I get.”
The report saw the efforts the Heritage Healthcare Trafford management team provide in order to support client’s and make them feel comfortable in their own homes.
Heritage Healthcare Trafford were reported as ‘Outstanding’ in three aspects of their CQC inspection, leading to the overall rating. The inspector acknowledged the proactive support and appraisal system used for staff, which recognises that continuous development of their skills, competence and knowledge is integral to ensuring high quality care and support.
You can view the full report by clicking this LINK
To find out more about the services provided by Heritage Healthcare Trafford or for more details about joining the care team, please visit their website: http://www.heritagehealthcare.co.uk/trafford or contact the care office on 0161 711 0750