Ten job centres across Greater Manchester suffered data breaches in 2024

Ten job centres across Greater Manchester suffered data breaches last year, according to government records.

Figures collected from the Department of Work and Pensions (DWP) show that close to 400 data breaches affected British job centres last year, while there were over 250 data security issues involving mail errors.

Compensation experts Data Breach Claims UK learned through a Freedom of Information request that 238 job centres experienced at least one breach between November 2023 and January 2025.

“In this current climate, job seekers already have more than enough to worry about without a mistake causing their personal data to become public,” said Data Breach Claims UK specialist Bethan Hakesley.

“Even one data breach is too many, especially if it causes a person significant stress. If personal data gets in the wrong hands, it can have a devastating impact.

“We’ve supported many people who have had their lives turned upside down by a simple error with serious consequences. If someone suffers mental harm or financial damage because of a personal data breach, they’re well within their rights to look into claiming compensation.”

Region’s job centres report breaches

A data breach is defined by information security watchdog the Information Commissioner’s Office (ICO) as a “breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data”.

The DWP was reprimanded by the ICO in 2022 after a failure to redact sensitive information by its Child Maintenance Appeals service led to 16 people’s personal data being sent to ‘inappropriate’ third parties.

Job seekers are expected to share sensitive information when using the service, including names, addresses, National Insurance numbers, job histories, and bank details, plus medical information in some cases.

Wigan Jobcentre was the source of four separate data breaches in 2024 alone, making its users the most vulnerable to breaches in Greater Manchester.

Another three—those in Cheetham Hill, Oldham, and Stockport—had two data breach incidents. The latter also had two in the final two months of 2023 alone, making it four data breaches in the space of 14 months.

There was also one breach of information at centres servicing Hyde, Newton Heath, Rusholme, Salford, Tameside, and Wythenshawe.

The DWP did not state how many people were impacted by the breaches.

London and East Midlands centres post most data breach incidents

The DWP counted 369 data breaches across its job centres through 2024, spread across 218 locations.

Two London-based job centres—Barnet and Bromley—each reported seven incidents, alongside East Midlands-based job centres in Derby and Nottingham.

The Ramsgate Jobcentre in Kent was also host to seven separate data breach incidents.

The five centres had just under 10% of the country’s data breaches, with only three others—Littlehampton, Northampton, and Lowestoft—having five or more cases.

The DWP said that it reported 19 data breaches to the ICO in 2023/24.

There were 32 data breaches in the first three weeks of 2025 alone, with Didsbury’s Jobcentre hosting one of them.

Letter mishaps affect over 250 job seekers

The DWP said that there were 261 ‘postal security incidents’ between November 2023 and January 2025. Such incidents involve letters being sent to the wrong address and their contents—including an individual’s personal data—being seen by the wrong person.

This happened most often in Coventry, where 30 incidents were recorded. A postal mishap was more than twice as likely in Coventry than in the place affected second-most often (Torquay, 14 incidents).

Again, the Wigan area was significantly impacted. The DWP attributed 11 postal incidents to ‘Makerfield’, then another three to Ashton-in-Makerfield and two to Wigan.

There were eight letter-related incidents that led to Stockport job seekers’ data being put at risk, and two reports came from Hyde.

Bolton and Prestwich were each the source of one mail error, as was a centre noted by the DWP as ‘Manchester Chorlton (Salford Debt Ctr)”.

The DWP was bullish in defending its record, telling Data Breach Claims that “DWP issues over 80,000,000 mail notifications per annum and the number of recorded Postal Security Incidents recorded equates to 0.00027%.”

Data Breach Claims UK is a service dedicated to offering guidance and support to people who have been emotionally or financially affected by a personal data breach.

Its phone and online service is available 24/7 and provides a free compensation claim assessment.