Mobile Phones

Full Investigation Under Way After A Fraud Attack On Mobile Operator Three

Mobile operator Three has put in place measures to protect its customers today after an upgrade fraud attack.


Three have said they are not aware of how the fraudsters was able to compromise 133,827 customers accounts, but did say that despite the problem the fraudsters was not able to obtain sensitive information such as credit or debit card  or any other details about the customer, as it is not stored on the upgrades system.

The network said ‘upgrade fraud’ is now a huge problem industry wide, although other networks have never come out with information like Three have.

Although the smallest operator in the UK, with a very small and in most places a lousy network signal, it does put customers first and offers fairly good offers.

Three men suspected of breaching customer data to steal phones have been arrested.

The breach at mobile network Three is understood to have involved fraudsters accessing personal data, including names and addresses, by using authorised logins to its database of customers eligible for an upgrade.

The men are thought to have used the information to arrange for upgraded handsets, believed to include iPhone and Samsung models, to be sent to eight customers before intercepting them.

A 48-year-old man from Orpington, Kent and a 39-year-old man from Ashton-under-Lyne, Manchester, were arrested on Wednesday by the National Crime Agency on suspicion of computer misuse offences in connection with the fraud.

A 35-year-old man from Moston, Manchester, was also arrested on suspicion of attempting to pervert the course of justice.

All have been bailed pending further inquiries.(PA)

.Customers affected by the attack will be contacted by the network, we suggest to contact them for a faster response, but be prepared for a long wait as other customers affected will be waiting to talk to customer services either on the online chat service or over the phone.

The full statement by Three CEO is HERE


Categories: Mobile Phones

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