Three Mobile Network Fined £1.9m For Emergency Call Service Failure

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The mobile operator Three was fined by regulator Ofcom £1.9m for a failure to ensure customers could contact emergency services at all times.

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On 6 October 2016, Three notified Ofcom of a temporary loss of service affecting customers in Kent, Hampshire and other parts of London.

A Ofcom investigation found that emergency calls from customers in the affected area had to pass through a particular data centre in order to reach the emergency services.

This meant that Three’s emergency call service was vulnerable to a single point of failure.

The exact fine was £1,890,000 and will be passed on to HM Treasury in the next twenty days, Ofcom has now given a clear message to all the operators that their network must provide the emergency call service even if the network has an outage or not, Three complied with the investigation and received a 30% reduction in the fine.

For more on the fine by Ofcom click here HERE

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