Product Recall

HP computers and mobile workstation recall due to faulty batteries

HP have recalled its Notebook computer and mobile workstation due to faulty batteries that could be dangerous to the public.

The products potentially affected are:

  • HP Probook 64x (G2 and G3)
  • HP Probook 65x (G2 and G3)
  • HP X360 310 G2
  • HP Envy M6
  • HP Pavilion X360
  • HP 11 Notebook computers
  • HP ZBook 17 G3, G4, and Studio G3 mobile workstations

The issue with the batteries supplied with the above products are that they have the potential to overheat, posing a fire and burn hazard risk.

If you have any of the affected products above you are warned to stop using it with immediate effect.

A spokesperson for Hewlett Packard or HP said: “Many of these batteries are internal to the system, which means they are not customer replaceable. HP is providing battery replacement services by an authorized technician at no cost. HP is also providing a BIOS update that places the battery in “Battery Safety Mode” so that the notebook or workstation can be safely used without the battery by connecting to an HP power adaptor. Batteries affected by this recall should immediately be put into Battery Safety Mode.”

More information about the recall and what to do to get a replacement can be found HERE


(Image is not from a HP product)


Categories: Product Recall

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