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Sale based life insurance broker Reassured wins ‘Contact Centre of the Year’ award


Sale based life Insurance broker, Reassured Ltd, won 3 awards at the Call North West Northern Contact Centre Awards, including Contact Centre of the Year 2020.

 On Thursday 5th November at a virtual awards ceremony, due to Covid-19 restrictions, Reassured were awarded;

      1.  Contact Centre of the Year 2020 (Medium sized business)
      2.  Best Agent Induction Programme
      3.  Recruitment & Retention Strategy


Reassured won the Contact Centre of the Year by demonstrating their dedication to customers, performance targets, employee development and staff empowerment.

This award is a fantastic achievement for the whole team and a testament to how far they have come since early 2017 when the office opened.

Now, the Sale office sells over 1,400 life insurance policies every single month and are consistently exceeding their ambitious targets. The team has also grown to over 80 dedicated staff, with lots of exciting employment opportunities still available at this difficult economic time.

Reassured also walked away with the Best Agent Induction Programme and Recruitment & Retention Strategy awards.

The recruitment team at Reassured has implemented multiple successful initiatives that focus on engaging, training, developing, and retaining sales people within the business. This includes their 12-week onboarding programme, ‘Career Belt’ progression scheme, management development programme and ‘Road to Success’ programme.

These awards reinforce Reassured’s dedication to creating a truly empowered and driven workforce, by investing in our people so that every employee can realise their full career potential.

Reassured’s Sales Director for the North Lisa Pointon said: “To be nominated as finalists for six categories within the Northern Contact Centre Awards was a huge achievement in itself for Reassured. The team and I are extremely proud to have won three of these awards; this is a fantastic achievement and a real testament to the hard work and dedication of everyone within the business. Over the last 18 months Reassured Manchester has grown significantly and to be recognised for the hard work everyone has contributed is a real honour.”

You can view more on what Reassured are all about and what the can do for you by clicking here: https://www.reassured.co.uk/about-reassured/manchester/

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